Nationwide Depot and Field Service Programs

Hardware Service Request

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                 Contract Administration / Service Call Placement & Escalation
                Asset Tracking / Call History Reporting

With the QDS web-based software tools, managing, tracking, and utilizing IT hardware services is easier than ever before.

Here’s how IT works:

QDS provides multi-vendor service solutions, with one point of contact.

With QDS, you enjoy one-stop-shopping without giving up the benefit of “Best in Class” expertise.

With our web portal, you gain access to the biggest and best service organizations in the industry.

QDS provides online asset tracking for existing and new assets, giving instant and secure access to all contract and equipment information twenty-four hours a day, seven days a week. This means a corporate user can log on, view assets at a glance, place service calls, plan renewals, and shop for better pricing – all on the same web site.

Keep track of all of your IT hardware assets – live 7x24. Know where everything is, or where it is supposed to be, who is responsible for that asset, and how much you are paying to maintain it. Know when the contract renews, plan budgets, and do it all with QDS.

QDS provides on-line service call history reporting.

Sort by site, serial number, model number, or date range. Know when calls were closed, what the problem was, and if Service Levels were met. Our software tools also give you the ability to customize these reports, and email or export to CSV.

QDS saves the end-user time by providing a single web site for all service call placement.

Place service calls enterprise wide, across all equipment types, on the same website. You get the convenience of one stop service, from multiple industry leading service companies.